Returns

We are happy to accept returns for up to 30 days from receipt of item. If 30 days have passed, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, less the cost of shipping, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. Unfortunately, there is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items are only eligible for exchanges. In some instances, when specified, the sale items may be final sale and ineligible for return. 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If a puzzle piece has been lost or damaged, please send us a photo of the completed puzzle with the location of the damaged piece notated to [email protected].  We will send you a new piece, free of charge.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a code will be emailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Return Shipping
To return your product, you can email us @ [email protected] and we can set up a label for you. You can also mail your product to: Inner Piece, PO Box 25473, Los Angeles CA 90025, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Shipping

Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

Delivery Terms:

Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days

Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We only ship USPS to Canada – this is to minimize brokerage fees. 

Dispatch Time
Orders are usually dispatched within 2 business days of payment of order

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

P.O. Box Shipping
Inner Piece will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services. 

Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can check things out and find a solution.

Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

 

Duties & Taxes

Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.

Import Duties & Taxes
Import duties and taxes for international shipments will be the responsibility of the buyer. 

Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.

Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Customer service
For all customer service enquiries, please email us at [email protected]